Privacy Policy
Syd Shower Screens Privacy Policy
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request information, submit a job application or when you respond to communications from us. The type of personal information we may collect could include, for example, your name and postal address, telephone number and email address.
If you choose to provide us with personal information, it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personally identifying information about your visit to our website based on your browsing activities. This information may include the pages you browse and the services viewed, for example. This helps us to better manage and develop our site, provide you with a more enjoyable, customised service and experience in the future, and help us develop and deliver better services tailored to your individual interests and needs.
From time to time, if you have provided appropriate consent, we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.If you choose to provide us with personal information, it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
How will we use your information?
We may use your information for a number of purposes, which may include:
- Managing and administering your account
- Delivering services or information requested by you
- Responding to complaints or account enquiries
We may also contact you with information about new developments, products, services, and special offers by post, telephone, and automated means such as email (subject to your preferences).
If you have consented to receive marketing or service updates, you can contact us at any time to:
- Remove your details from our list
- Update your information
- Tell us how you would like to receive information
When will we disclose your information to others?
We may only disclose information about you and your contact details in the event that we undergo reorganisation or are sold to a third party. In such cases, you agree that any personal information we hold may be transferred to that entity, subject to this Privacy Policy.
Syd Shower Screens does not sell or pass your personal information to third parties (other than in the circumstances outlined above), unless:
- You have given us permission
- It is strictly necessary to deliver the services
- We are legally required to do so (e.g., court orders or compliance with applicable laws)
Careers Information
If you submit a job application, we may contact you to discuss other opportunities or jobs you may be interested in. You can withdraw your consent at any time.
How long do we keep your information?
To comply with legal data protection and privacy obligations, we keep your information only as long as needed for the purpose it was collected. Typically, this means:
- For as long as you continue to use our services
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For no more than 3 years for prospect data, unless you unsubscribe or ask to be forgotten
We may retain data longer if required for audit or legal reasons.
Access to Your Information
You can write to us at any time to request details of the personal information we hold about you. Please write to:
Please include your name, address, and brief details of the information you’re requesting so we can locate your data. We will take reasonable steps to confirm your identity before providing access.
Information Security
Syd Shower Screens understands the importance of protecting personal information from misuse or abuse. We continually review and enhance our technical, physical, and managerial processes to safeguard your data from unauthorised access, accidental loss, or destruction.
Please note: communications over the internet (like emails) are not always secure unless encrypted. Your communication may travel through various countries. Syd Shower Screens cannot accept responsibility for any unauthorised access or data loss beyond our control.
Privacy Support
Syd Shower Screens reserves the right to amend this Privacy Policy at any time, in line with changes to data protection and privacy legislation. If changes are made, we will update them on our website. If we decide to use your personal information in a way different from that stated at the time of collection, we will notify you and give you the choice to opt out.
If you have any inquiries about this policy or our data handling practices, please contact:
Monitoring and/or Recording of Communications
Your calls, emails, text messages, and other communications may be monitored or recorded in accordance with UK law, particularly for:
- Quality control and training
- Preventing unauthorised website use
- Ensuring effective system operation
- Preventing or detecting crime